WEB071217 - De-Escalation Strategies and Skills Building for Housing Industry Professionals
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The content will be presented as one 1.5-hour webinar and provides specific knowledge and awareness of de-escalation strategies that are effective with housing program participants. This webinar is 2 - 3:30 ET (Eastern Time).

When: Wednesday July 12, 2017
2:00 - 3:30 PM (EDT)
Where: Online
United States
Contact: Ikea Haralson

Online registration is closed.
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Webinar Registration by July 10, 2017: Members $55; Nonmembers $85 - 1.5 CEUs

This webinar is 2 - 3:30 EST (Eastern Time).

This training was initially developed in 2015 by Home Forward (the regional housing authority in Portland, OR) and Women Strength (a self-defense options program offered through the Portland Police Bureau) to address safety concerns that Home Forward staff felt when working in direct service with housing program participants. The content will be presented as one 1.5-hour webinar and provides specific knowledge and awareness of de-escalation strategies that are effective with housing program participants. While the training is specifically designed to address the concerns of professionals working in the housing industry; the skills may also be transferrable to many other types of situations, both professional and personal.

Who Should Attend: Service Coordinators, Property Managers and other service providers

Learning Objectives

1.     Participants will gain a foundation of understanding of what de-escalation is, why knowing de-escalations skills is relevant to people working in the housing industry and how the practice of de-escalation skills can help develop safer workplaces for housing industry employees and safer communities for residents.

2. Participants will learn what intuition/instinct is, practice recognition of it and understand how it helps guide their response to an escalated situation or person. 

3. Participants will complete the session with introductory knowledge about three types of assertiveness and an understanding of escape options to use in an escalated situation.


Sara K. Johnson is the Director of WomenStrength and founder of GirlStrength, both holistic self-defense options programs offered by the Portland Police Bureau. Sara has been working with WomenStrength for 16 years in many capacities. She started volunteering as an instructor in 2001 and became Director in 2005. As Director, she oversees 40+ volunteer instructors, develops curriculum, creates community partnerships and teaches safety workshops and self-defense classes. Under her leadership, the program has expanded to offer full-length classes in Spanish and on specific skills-topics and abilities that meet community needs. Sara has helped several local organizations in Portland, OR to develop their own safety-based curriculums for staff training and client empowerment.

Sarah Berkemeier is a Resident and Community Services Coordinator at Home Forward, in Portland, Oregon. She has her BA in Human Services and Spanish from Maryville College in Tennessee and her MA in Counseling Psychology from Lewis and Clark College in Portland, OR. She has 16 years of experience working in social services. Her experience includes research and mobility assistance in Latin America, advocating for survivors of domestic violence, educating youth about injury prevention, teaching women's self-defense options classes and currently, being an RCSC. She has been a volunteer self-defense instructor for 11 years with WomenStrength. She assisted in the development and implementation of two successful programs at Home Forward; a partnership for DV advocacy for residents and de-escalation training for staff.
Sarah has earned several honors as an RCSC, including the Star Player Award from the Oregon Opportunity Network, the RCSC of the Year award from Home Forward and agency recognition for her work on the DV advocacy partnership.

This webinar meets the following HUD Service Coordinator Training Requirements Area(s):

Core: Communication

Statutory: Strategies for Communicating Effectively in Difficult Situations